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F.A.Q

What guarantees are there?

Owl Investigations has a commitment to meet and exceed all client expectations by providing an accurate, comprehensive and cost-effective investigative service. However, whilst we aim to deliver the highest quality possible, sometimes it is simply not possible to achieve the desired results. To this end many of our services, such as personal tracing, offer a “no find, no fee” policy.

What information do you need to find someone?

The information required to conduct a Trace investigation is minimal – this information would be discussed during the initial consultation period. For example, in order to effectively locate a missing person, we would typically require any or all of the following:

  • Full name
  • Last known address
  • Date of birth

If this information is not available we can still organise a trace but fees will increase as the difficulty increases with the trace.

How soon can you start?

We endeavour to begin working on your case as soon as you make contact and agree your specific requirements. Remembering we require all details and payment in full before we can book the investigation/ inquiry in.

What areas do you cover?

Owl Investigations is based in Halifax and so primarily operates in West Yorkshire, Leeds, Bradford, Huddersfield, Wakefield and the surrounding areas. However we also have an extensive network of trusted and vetted national and agents, allowing us to undertake investigations almost anywhere in the United Kingdom.

Will my partner find out that I’m checking on them?

Our agents are thoroughly experienced in domestic investigations and conduct their work with the utmost discretion – no-one should ever be able tell that they are being investigated. Our business depends on our reputation for providing a service that is completely private and confidential. We are specialists in surveillance which is a key aspect of uncovering what suspicious partners are up to.

How do you find people?

In addition to using the personal database services available to most regulated private investigators and information providers, we have developed our own proprietary databases and sources. Wherever possible, our trace department are very discreet and have an amazing 98% success rate bringing legal professionals to use Owl Investigations.

Will the person I want investigated know that you’re following them them?

All our Private Detectives are highly experienced in their trade and committed to achieving results and total client satisfaction – using expert techniques, nobody should ever be able tell that they are being investigated by our agents.

Are your services confidential?

Yes, completely. Our continued business depends on our reputation for providing clients with an entirely professional, confidential and discreet service. Our ability to work with individuals, businesses, organisations and even government departments relies upon our commitment to operate in a trustworthy manner. We will never divulge your personal information or contact anyone without your express permission. All evidence gathered during the investigation process is handled and stored with the utmost security and with accordance to GDPR and only by our by industry qualified agents.

How qualified are your agents?

Our team of Private Investigators are trained to the highest professional standards and are experts in the field of surveillance, whether is it mobile, on foot or public transport our agents are the very best. Owl Investigations is a member of the industry recognised “UK Professional Investigators Network” and has comprehensive professional indemnity insurance. All investigations undertaken by Owl Investigations are fully compliant with all aspects of the GDPR and within the law.

What evidence will I receive?

This is dependant on what is agreed during the consultation before your investigation begins. For example , provide GPS logs of a vehicle’s location and/or provide time-stamped photographs and video footage. All evidence we provide will be suitable for presentation in court should the need arise.

How much will it cost?

Every case is unique and the cost varies depending on the complexity or length of the investigation required. During your consultation we will discuss pricing more accurately once we have a thorough understanding of your precise needs and expectations. Remember: Quotes are free, advice is free and there are no hidden costs or nasty surprises.

How will you keep me updated on my case?

We will communicate with you whichever way you prefer – either in person or discreetly via email, text or phone. We can contact you at any time enabling you to ensure maximum secrecy or, should you wish, wait for you to contact us. It is entirely your decision.

Is it legal?

Yes, Owl Investigations operates according to all relevant legislation. None of the resources you will access through our services are illegal in any way. If we believe that you are requesting anything illegal we will advise you that it is and advise you on ways to gain such information in a legal and professional way.

How long does it take?

Again, this depends on the exact service required. We always give a rough estimate of the time-scale during the initial consultation.

What hours do you work?

Our agents are available 24 hours a day, 7 days a week. We aim to provide the most effective and efficient service possible. Our office line is on 24/7 however if we cannot answer Emails are answered quickly and the chat box on our website is monitored as much as possible.


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