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Cookie Policy

Owl Investigations

Cookies Policy

Your privacy & security is important to us, we’re striving to give you full and honest information about the cookies that we use on our site and explain how to manage them. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser as outlined below). 

However, if you do not allow cookies on your computer you may find you are unable to use certain features & functions of our site such as any shopping or interactive elements.

What are cookies?

A cookie is a piece of data that is placed on an internet user’s computer memory. The information the cookie contains is set by a website’s server and it can be used when the user visits the website.

Cookies were designed to remember things that an internet user has done on that website in the past, which can include putting products in their basket, logging in, or clicking on links.

Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses.

This information about how customers use the website is used in many ways:

  • To keep a record of the products you’ve put in your shopping bag for next time you visit
  • To make personalised product recommendations, based upon your previous times you’ve shopped on the website
  • To remember your preferences
  • To find out what the website doesn’t do well and make improvements to it in future
  • Allow you to share pages with social networks like Facebook
  • And many other things too

Types of cookies

Session (or Transient) Cookies

Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent (or Permanent) Cookies

Persistent cookies that are stored on the user’s computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.

Third-party cookies

House of Fraser works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf. We are working with these third parties to get a full list of the cookies they use and what they are used for.

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like twitter and facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/

Which cookies do we use?

Cookies used by this site (1st Party Cookies).

Google Analytics

A behavioural tracking service that helps us find out what can be improved on the website and how important it is.

Facebook

For allowing you to share content on facebook, or see which of your friends already has.

How do I opt out of cookies?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use

On a PC: click on ‘Help’ at the top of your browser window and select ‘About’

On an Apple Mac: click on the Apple menu and select ‘About’ (make sure the browser is open)

Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

  1. Choose ‘Tools’
  2. Click on ‘Internet Options’
  3. Click the ‘Privacy’ tab
  4. Move the slider to choose your settings
  5. For more detailed privacy settings click on ‘Advanced’

Opting out of cookies in Safari

  1. Choose ‘Preferences’ from Safari menu
  2. Select ‘Security’
  3. Cookie settings are shown
  4. Choose your settings

Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

  1. Click on the ‘Tools’ menu
  2. Select ‘Options’
  3. Click the ‘Under the Bonnet’ tab
  4. Find the ‘Privacy’ section
  5. Click ‘Content settings’
  6. Click the ‘Cookie settings’ tab and choose your settings

Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

  1. Click on ‘Menu’, then ‘Options’
  2. Select ‘Privacy’
  3. Select ‘Cookies’
  4. Choose your settings

Further information about online privacy

You may also want to read our privacy policy, which governs how and when we use your personal data. You can also find out more information about cookies from the websites below:

youronlinechoices.eu

On this website you’ll find information about how behavioural advertising works, further information about cookies and the steps you can take to protect your privacy on the internet.

aboutcookies.org

A guide to deleting and controlling cookies in many of the internet browsers available.

networkadvertising.org/managing/opt_out.asp

A tool that allows users to opt out of behavioural advertising delivered by its member companies.